01Agreement to these terms
These Terms of Service (“Terms”) are a contract between you and BenchScout (“BenchScout”, “we”, “us”) and govern your use of benchscout.org and everything on it (the “Service”). By creating an account or using the Service you agree to them, together with our Privacy Policy and Cookie Notice.
If you use BenchScout on behalf of a company, you confirm you have authority to bind that company, and “you” includes it. If you do not agree, do not use the Service.
02What BenchScout is
BenchScout is a marketplace where sales professionals (“Talent”) build profiles backed by evidence and hiring teams (“Businesses”) search, shortlist and contact them. We evaluate Talent evidence against role-specific rubrics and publish the resulting scores alongside the evidence they rest on.
BenchScout is not an employer, recruiter or staffing agency. We do not employ Talent, negotiate on anyone's behalf, or guarantee that any introduction leads to an interview, offer or hire. Any working relationship is between the Talent and the Business, and each is responsible for its own terms, taxes and legal compliance.
03Accounts and eligibility
- You must be at least 18 and able to enter a binding contract.
- Give accurate, current information and keep it up to date. One person, one Talent account.
- Keep your credentials confidential. You are responsible for activity under your account, and must tell us promptly at support@benchscout.org if you suspect unauthorised use.
- Business accounts may add teammates; the account owner is responsible for their use of the Service.
- We may verify identity, employment or company details, and may decline or remove an account that fails verification.
04Terms for Talent
- Be truthful. Your profile, experience, references and evidence must be accurate and yours. Misrepresenting results, altering recordings or attainment records, or impersonating someone is grounds for immediate removal.
- Only upload what you may share. You confirm you have the right to upload each item, including any consent required to record or share a call, and that you have removed information you are not allowed to disclose (such as confidential customer data, payment details or health information). You give the consent attestation on each upload and remain responsible for it.
- Evaluations are opinions. Scores reflect our rubric applied to the evidence you supplied, at a point in time. They are not a guarantee of ability or future performance, and we may re-evaluate as evidence or rubrics change.
- Your visibility is yours to control. You can publish, unpublish, restrict your profile to invite-only or block company domains. Profiles may need to be approved by us before they appear publicly.
- Free for Talent. Talent do not pay to be listed or evaluated.
Nobody may pay, or be paid, to change a score. Scores are set only by BenchScout, and each must trace back to evidence.
05Terms for Businesses
- Use it to hire. You may use Talent information only to evaluate and contact people for genuine employment or engagement opportunities at your company.
- No scraping or resale. You may not copy, scrape, bulk-export, resell or build a database from BenchScout data, and you may not use it to train a machine-learning model.
- No misuse of contact. No spam, mass unsolicited outreach, or use of contact channels for anything other than the opportunity you describe. Respect a Talent's decision not to reply.
- Recordings are confidential. Recordings and documents you access are for hiring evaluation only. Do not download, share, publish or retain them outside the Service unless the Talent has agreed.
- Decide fairly and lawfully. You are solely responsible for your hiring decisions and for complying with employment, anti-discrimination, data protection and automated-decision laws that apply to you. Scores are one input, not a substitute for your own assessment.
- Blocked and invite-only profiles. You may not attempt to identify or contact Talent who have restricted visibility from your company.
06Plans, billing and cancellation
- Free and paid plans. Free Business accounts see a limited public view of Talent. Paid plans unlock scores, evidence and additional features as described on our pricing page and at checkout.
- Subscriptions renew automatically each month at the price shown at checkout, plus any applicable taxes, until you cancel. Payments are processed by Stripe; by subscribing you also agree to Stripe's terms.
- Price changes. We may change prices for future billing periods. We will give you at least 30 days' notice by email or in the product, and you can cancel before the change applies.
- Cancel any time from your settings. Cancellation takes effect at the end of the current billing period, and you keep paid access until then.
- Refunds. Fees are non-refundable except where the law requires it, or where we say otherwise in writing (for example, for a billing error). If something went wrong, email support@benchscout.org and we will look at it fairly.
- Non-payment. If a payment fails we may retry it and, if it stays unpaid, downgrade your account to the free plan.
07Acceptable use
You agree not to:
- break the law, or infringe anyone's rights, including privacy and intellectual property rights;
- harass, threaten, discriminate against or defraud anyone, or post content that is hateful, sexually explicit or deceptive;
- upload malware, or interfere with or overload the Service, its security or its access controls;
- access data that is not yours, probe for vulnerabilities without our written permission, or bypass the paywall or visibility settings;
- create fake or duplicate accounts, or share access to a single-seat account; or
- use automated means (bots, scrapers, crawlers) to access the Service, other than ordinary search-engine indexing of public pages.
We may investigate suspected violations, remove content and suspend or terminate accounts. To report abuse, email support@benchscout.org. To report a security issue, email security@benchscout.org.
08Your content and our rights
Yours stays yours. You keep ownership of everything you upload or write (“Your Content”). You give BenchScout a worldwide, non-exclusive licence to host, process, transcribe, analyse, display and share Your Content as needed to run the Service, evaluate Talent, and show it to the users you have allowed to see it. The licence ends when you delete the content or your account, except for backups and records we must keep by law, and information other users have already lawfully received.
Ours stays ours. The Service, including our software, rubrics, scoring methods, design and the BenchScout name and logo, belongs to BenchScout and its licensors. We give you a limited, revocable, non-transferable right to use the Service in line with these Terms. Scores and evaluations we produce are ours, licensed to you for the uses described here.
If you send us feedback or suggestions, we may use them without obligation to you.
09Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that any profile or score is complete or accurate, that any Talent or Business is suitable, honest or available, or that you will achieve any hiring or employment outcome. Information about Talent comes largely from Talent themselves and from evidence they supply.
10Limitation of liability
To the fullest extent the law allows:
- BenchScout is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or hiring opportunities; and
- our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, and (b) US$100.
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.
11Indemnity
You will defend and indemnify BenchScout and its officers, employees and contractors against claims, losses and reasonable legal costs arising from Your Content, your breach of these Terms or the law, or your hiring decisions and communications with other users. We will tell you promptly about any such claim and reasonably cooperate, at your expense.
12Suspension and termination
You can stop using BenchScout and delete your account at any time from your settings. We may suspend or end your access if you breach these Terms, if we must to comply with law, if your account is inactive for a long period, or if continuing would create risk for other users or the Service. Where reasonable we will tell you why and give you a chance to fix it first.
When an account ends, your right to use the Service stops. Sections that by their nature should survive (including content licences already granted, disclaimers, liability limits, indemnity and governing law) will survive.
13Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which BenchScout is established, without regard to conflict-of-law rules. Mandatory consumer protections in your country of residence still apply to you.
Before starting a formal claim, please email legal@benchscout.org and give us 30 days to try to resolve it. If we cannot, the courts of that jurisdiction have exclusive jurisdiction, except where the law lets you bring a claim in your home courts or requires otherwise.
14Changes to the Service and these Terms
We keep improving BenchScout and may change, add or remove features. We may also update these Terms. For material changes we will give at least 30 days' notice by email or in the product; continuing to use the Service after the change takes effect means you accept it. If you do not, you can close your account before then.
15General
- Entire agreement. These Terms, the Privacy Policy and the Cookie Notice are the whole agreement between us about the Service.
- Severability. If a provision is unenforceable, the rest stays in effect.
- No waiver. Not enforcing a term is not a waiver of it.
- Assignment. You may not transfer your rights without our consent. We may assign ours in connection with a merger, acquisition or sale of assets.
- Notices. We may notify you by email, in the product, or by posting on benchscout.org. Notices to us go to legal@benchscout.org.
16Contact
Legal: legal@benchscout.org
Support and billing: support@benchscout.org
Website: benchscout.org